Cancellation Policy

-24 hour notice is required to cancel your appointment 

-Less than 24 hour notice will be charged 50% of your appointment intended cost 

If you reschedule within 48 hours of your appointment, 25% will be applied towards your appointment.

-Less than 2 hours notice will be charged 75% of your appointment intended cost

If you reschedule within 48 hours of your appointment, 25% will be applied towards your appointment. 

-No call No show will be charged 100% of your appointment intended cost 

Lateness policy 

-If you are 15 minutes late to your appointment, it may be canceled if it no longer fits with the practitioners schedule of other clients 

-If it is possible to continue the service for a lesser time and you choose to continue with the appointment for a lesser time, you will still be charged the full service amount 

Card on File

-All clientele will be required to have a card on file with your practitioner 

-Failure to put a card on file will cancel all future appointments until a card is on file 

-If you have a card on file and meet the above criteria for a charge and your card is declined you are banned from booking until you pay the full service cost 

Strike policy 

-Failure to cancel your appointment in less than 24 hours will put 1 strike on your profile 

-Showing up 15 minutes or more late to your appointment will put 1 strike on your profile 

-No call no show will put 2 strikes on your profile 

-If you receive 5 points on your profile within a 6 month period you will be blocked from booking for 6 months 

-If you choose to book after the 6 month period is up, once you obtain 3 points you will be banned permanently from booking